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Returns & Exchanges

At Emily and Isabel Fine Jewelry, we want you to be completely satisfied with your jewelry purchase. If for any reason you are not entirely happy with your order, we're here to help.

 

Please contact info@emilyandisabel.com for a return authorization.

    •    Items must be returned within 7 days of receiving the item and are eligible for exchange or STORE CREDIT only. We do not provide refunds.

    •    Returns must be unworn, undamaged, and unaltered.

    •    Items must be returned in the original packaging, including any boxes, pouches, and any free gift with purchase.

    •    All sale items, sample sale items, personalized styles and custom orders are FINAL SALE and may not be cancelled, returned or exchanged. *This includes items that have a single initial.

    •    Shipping and handling charges are non-refundable. We are not responsible for return shipping charges and the original shipping charges are non-refundable.

    •    Please take extra care when packing fragile products to ensure they will not be damaged in transit. *We reserve the right to refuse any exchange if we believe the items purchased are damaged or have been used.

    •    All rings ordered will be subject to a 10% restocking fee as is considered a special order.

RETURNING A GIFT

If you receive an EMILY AND ISABEL Jewelry product as a gift and wish to return it, simply email us at info@emilyandisabel.com within 7 days of receiving your gift. We’ll be happy to issue store credit equal to the amount paid.

 

HOW TO MAKE A RETURN

    •    STEP 1: Please contact info@emilyandisabel.com to receive a return authorization number.  Please include your order number in the email. *We will not accept any returns without an authorized RA number.

    •    STEP 2: Before you send the return, please ensure the item is in the original packaging and in a shipping box to avoid further damage. *Sending in an envelope may damage the item and we will not be able to accept the return.

    •    STEP 3: Ship the item to EMILY AND ISABEL Jewelry:

    14 NE 1st Ave.  Ste 1106, Miami, Fl 33132 via an insured mail service, such as FedEx or UPS with signature required.

 

If we do not receive your return package as described above we reserve the right to refuse your return. EMILY AND ISABEL Fine Jewelry is not responsible for returned items lost or damaged in the mail. * Insure the package for the cost of the item.

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